Rapportive integrates with your email, and we understand that this carries a great responsibility. We respect the fact that your email may contain very personal or sensitive information, and we will do everything we can to make sure that it is safe.
Please note that this document may change from time to time, to clarify wording or to reflect new features in Rapportive. However, the following principles will not change:
We combine information from several sources; at the moment, these are Academia.edu, AngelList, Bitbucket, CrunchBase, Econsultancy, Facebook, Flickr, GitHub, Google Profiles, Gravatar, LinkedIn, Plancast, Posterous, Stack Overflow, Tungle.me, Twitter and Vimeo, as well as thousands of organisations' public websites. We also allow you to add more services to Rapportive; please see the section on other services for details.
We make a clear distinction between:
We make an effort to show you information which is up-to-date and accurate, but we're not perfect and cannot guarantee accuracy. Someone might have deliberately entered false information on a website from which we source data, or we might have simply got our processing wrong.
If you see data which is inaccurate, abusive or otherwise objectionable, we want you to be able to correct it. You can edit much of your information directly from within Rapportive. For other changes, please send us corrections by email and we will deal with them promptly.
If you are making important decisions about people, such as job or loan applications, please do not rely on Rapportive without convincing yourself via independent sources that the information is accurate and relevant.
What we do with your information depends on the type of information:
Whenever you enter data, we will make clear what type it is. Independently of the types of data, there are certain things we will never do:
We will never sell, rent or give away private data about you or your contacts. Our business is in making your inbox more powerful, not in selling databases.
In order to search for details about a contact, we need to send pieces of contact information (e.g. an email address) to our servers; in order to search for public information about that person on the internet, we may need to pass that information on to third-party services (data providers). We vet their privacy policies to ensure they meet the same high standards as ours.
We may use the data about your contacts to check whether our publicly available information is accurate, and correct it if necessary. For example, if we got someone's name wrong, we may use the name under which they send emails as a reference. We will not pass this information on to our data providers.
In addition to the above, we promise that we will never share any of the following, unless you explicitly choose to do so:
Just one exception to the above: like all trustworthy companies, we will disclose information if required by law or court order.
Rapportive will never read your email without your explicit permission.
If you do give us that permission, we will only use it to identify information in your email that is useful to you. The contents of your email will not be sent to our servers, and we will never store it anywhere.
We never see your Gmail password, so there is no risk of your sensitive communications being compromised.
Some of our services need to access more of your data than others. These services will be opt-in. Before you opt-in to a service which requires additional access, we will explain in clear words what we will do with your information, and you will have a clear choice whether you want to allow it.
Rapportive keeps your cookies strictly confidential. In order to prevent your private information from leaking to other websites, we do not set any cookies outside of the rapportive.com domain. In particular, we do not participate in any schemes related to personalized advertising.
We never see anything else you do on the web outside of your email.
We do track the data you see in Rapportive and how you interact with it. We never disclose tracking data about individuals, but we use it in an anonymised and aggregated form to inform us about how Rapportive is being used, and what we could do to make it better.
Our founders have, between them, over 12 years of experience with software security. We take security into account at all times, both in building our software and in our operating procedures.
Rapportive is hosted by our friends at Heroku, who ensure that our servers are always kept up-to-date with security updates. The servers are provided by Amazon Web Services, who employ in-depth security measures — they even keep the location of the data-centres secret.
Rapportive employees use private keys and other secure methods to access our servers, and are bound by strict contractual obligations to safeguard our users' data at all times and to comply with this pledge of privacy.
Please note that, because we never see your Gmail password, the contents of your email would remain secure even in the unlikely event that our servers were compromised. However, we do take every precaution to safeguard any sensitive private data that we do store.