Pledge of Privacy

Our founding principles

Rapportive integrates with your email, and we understand that this carries a great responsibility. We respect the fact that your email may contain very personal or sensitive information, and we will do everything we can to make sure that it is safe.

That's why we don't just have a privacy policy; we have a pledge of privacy. It's our promise that we will always respect your privacy. We've tried to make it absolutely clear, open and readable, but if you have any questions or concerns at all, please drop us an email.

Please note that this document may change from time to time, to clarify wording or to reflect new features in Rapportive. However, the following principles will not change:

  • Your trust is the most precious thing we have, and we will never betray you.
  • We want you to be in control of your own information.
  • Your private information remains absolutely confidential.
  • We will be very transparent and explain clearly what we do with your information.
  • We will never spam you, and never allow others to spam you.

Where we get data from

Where does Rapportive get its data from?

We combine information from several sources; at the moment, these are Academia.edu, AngelList, Bitbucket, CrunchBase, Econsultancy, Facebook, Flickr, GitHub, Google Profiles, Gravatar, LinkedIn, Plancast, Posterous, Stack Overflow, Tungle.me, Twitter and Vimeo, as well as thousands of organisations' public websites. We also allow you to add more services to Rapportive; please see the section on other services for details.

We make a clear distinction between:

  • Public data, which is information that users have chosen to make public on the internet, and which anyone could find on one of the major search engines. We aggregate public data, take into account corrections and feedback, and show this information to everyone who uses Rapportive.
  • Private data, which is privileged information to which only you have access. In order to provide the Rapportive service, we may need to process this data behind the scenes; however, private data will never be shown or disclosed to any other Rapportive user or any third party (unless you explicitly ask us to share it).

What if Rapportive shows incorrect or inappropriate information?

We make an effort to show you information which is up-to-date and accurate, but we're not perfect and cannot guarantee accuracy. Someone might have deliberately entered false information on a website from which we source data, or we might have simply got our processing wrong.

If you see data which is inaccurate, abusive or otherwise objectionable, we want you to be able to correct it. You can edit much of your information directly from within Rapportive. For other changes, please send us corrections by email and we will deal with them promptly.

If you are making important decisions about people, such as job or loan applications, please do not rely on Rapportive without convincing yourself via independent sources that the information is accurate and relevant.

What we do with data

What does Rapportive do with the data I enter?

What we do with your information depends on the type of information:

  • Data which is private to you (e.g. notes about a contact) is stored securely on our servers. It may be processed by us as part of the routine operations of Rapportive, but it is never shared with any third party (unless you explicitly ask us to).
  • If you edit your own public profile, we will make sure that everybody who views your profile on Rapportive is shown your updated profile. This enables you to take control of your own information.
  • If you edit someone else's public profile, your changes are kept private to you, and you have the option of informing the owner of the profile about your changes. Edits only become public if approved by the owner of the profile.

Whenever you enter data, we will make clear what type it is. Independently of the types of data, there are certain things we will never do:

  • We will never use your data to contact anybody without explicit instructions from you.
  • We will never disclose, sell or give away contact details to anybody who might use them to contact people without your permission.

Sharing with third parties

Does Rapportive disclose information to anyone else?

We will never sell, rent or give away private data about you or your contacts. Our business is in making your inbox more powerful, not in selling databases.

In order to search for details about a contact, we need to send pieces of contact information (e.g. an email address) to our servers; in order to search for public information about that person on the internet, we may need to pass that information on to third-party services (data providers). We vet their privacy policies to ensure they meet the same high standards as ours.

We may use the data about your contacts to check whether our publicly available information is accurate, and correct it if necessary. For example, if we got someone's name wrong, we may use the name under which they send emails as a reference. We will not pass this information on to our data providers.

In addition to the above, we promise that we will never share any of the following, unless you explicitly choose to do so:

  • your notes;
  • the subject and contents of your emails;
  • who you are communicating with.

Just one exception to the above: like all trustworthy companies, we will disclose information if required by law or court order.

Confidentiality

Will Rapportive read my email?

Rapportive will never read your email without your explicit permission.

If you do give us that permission, we will only use it to identify information in your email that is useful to you. The contents of your email will not be sent to our servers, and we will never store it anywhere.

We never see your Gmail password, so there is no risk of your sensitive communications being compromised.

Services requiring additional access

Some of our services need to access more of your data than others. These services will be opt-in. Before you opt-in to a service which requires additional access, we will explain in clear words what we will do with your information, and you will have a clear choice whether you want to allow it.

Authorizing access to other services

Authorizations managed by Rapportive

Rapportive offers you the option to connect your accounts on other services (for example, Facebook or LinkedIn) to your Rapportive account. We will use your authorization to search for information about people you look up, and present this information to you in Rapportive. This gives you better information quality and coverage than publicly available information alone.

If your authorization gives Rapportive access to sensitive information that is not otherwise publicly available, we promise to treat that information with the same care as all your other private information. We will not make it available to anyone else, unless you explicitly ask us to.

Some authorizations enable you to take actions directly within Rapportive (e.g. sending an invitation to a contact). You are in full control of any such actions, and you can edit any text they contain.

We will not take any action on your behalf without your permission. For example, we will not post any messages from your account, nor will we change any of your profile information on other services.

Third-party Raplets

Rapportive also allows you to add third-party components, called "Raplets", to your account. Raplets may be used to fetch information from external systems, such as your CRM software, and may also be used to update information in those systems.

Raplets may execute JavaScript code within Rapportive. This allows them to provide rich interaction, but also requires a high degree of trust. We therefore ask you to take care, and only add Raplets from services you trust. Rapportive displays a warning and asks for your confirmation before activating any third-party Raplet.

Raplets that are advertised by us have been reviewed and are safe to the best of our knowledge. However, because Raplets are developed by third parties and hosted outside of Rapportive, we can't make any guarantees.

When you remove a Raplet from Rapportive it ceases to have access to your account.

Cookies & tracking

Does Rapportive use cookies?

Like almost all websites today, Rapportive uses cookies to determine whether you are logged in on your computer. Because of the nature of Rapportive's service, this cookie identifies you personally; without this identification, we would not be able to provide the Rapportive service.

Rapportive keeps your cookies strictly confidential. In order to prevent your private information from leaking to other websites, we do not set any cookies outside of the rapportive.com domain. In particular, we do not participate in any schemes related to personalized advertising.

Does Rapportive track what I do?

We never see anything else you do on the web outside of your email.

We do track the data you see in Rapportive and how you interact with it. We never disclose tracking data about individuals, but we use it in an anonymised and aggregated form to inform us about how Rapportive is being used, and what we could do to make it better.

Security

How secure are Rapportive's systems?

Our founders have, between them, over 12 years of experience with software security. We take security into account at all times, both in building our software and in our operating procedures.

Rapportive is hosted by our friends at Heroku, who ensure that our servers are always kept up-to-date with security updates. The servers are provided by Amazon Web Services, who employ in-depth security measures — they even keep the location of the data-centres secret.

Rapportive employees use private keys and other secure methods to access our servers, and are bound by strict contractual obligations to safeguard our users' data at all times and to comply with this pledge of privacy.

Please note that, because we never see your Gmail password, the contents of your email would remain secure even in the unlikely event that our servers were compromised. However, we do take every precaution to safeguard any sensitive private data that we do store.

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