Rapportive

Features

I'd like Rapportive to do "X".

There is a very good chance that we do too! The best thing to do is to click the 'feedback' link at the bottom of the Rapportive sidebar, and then leave a note of your ideas where others can see and vote on them. We will focus on the features that our users want most.

You only show the contact who wrote the email; can you also show details for the other recipients?

Sure: just hover your mouse over another recipient's name, and we'll look them up.

What links can I add to my profile?

You can currently add links from the following sites to your Rapportive profile (if your favourite site is missing, please let us know):

Academia.edu
Airbnb
Amazee
Amazon Wishlist
Amplify
aNobii
Bandcamp
Bebo
Behance
Beyond the Whiteboard
Bitbucket
BlackPlanet
Blip.fm
Blippy
Blogger
Boomkat
Care2
CouchSurfing
Delicious
deviantART
Digg
Disqus
Dopplr
Dribbble
Econsultancy
.extendr
Facebook
Favstar
Flavors.me
Flickr
Flixster
Formspring
Foursquare
FriendFeed
Friendster
GitHub
GoldenLine
Goodreads
Google Profile
Google Reader
Gowalla
Gravatar Profile
Hacker News
hi5
Huffduffer
Hype Machine
Hyves
Identi.ca
iLike
IMDb
IntenseDebate
Joost
Last.fm
LibraryThing
Lifestream.fm
Lightstalkers
LinkedIn
LiveJournal
Mendeley
Menéame
Mixcloud
Мой Круг
Multiply
MySpace
Netlog
Orkut
Pandora
PerfSpot
Photobucket
Picasa
Pip.io
Plancast
Plaxo
Plurk
Posterous
Quora
Qype
Reddit
Renren
ResearchGATE
ReverbNation
Skype
Slashdot
SlideShare
SmugMug
SoundCloud
Stack Overflow
Steam
StumbleUpon
Tagged
Tagwhat
thesixtyone
TimesPeople
TripIt
Tumblr
Tungle.me
Twitter
TypePad
viadeo
Vimeo
VK
Wakoopa
WhatPulse
WordPress.com
XING
Yahoo Pulse
Yelp
YouTube

Installation & Login

What do I need in order to use Rapportive?

Rapportive works in Gmail and Google Apps Mail. You can install Rapportive if you use one of the following methods for accessing your Gmail:

In Google Chrome you can install the Rapportive extension for Chrome.
In Firefox you can install the Rapportive extension for Firefox.
In Safari you can install the Rapportive extension for Safari. We are also listed on the Safari extension gallery.
Mailplane for Mac has Rapportive built in! Go to Preferences → Accounts → select your account → Advanced → check the Rapportive checkbox.
If you use Fluid or a similar single-site browser for Gmail, please check out the instructions for Fluid.
In Opera, we don't have a browser extension, but we do have a Rapportive Bookmarklet which gets you most of the way there.
If you're the administrator of a Google Apps domain, you can install the Rapportive contextual gadget for Google Apps for all users of your domain. This works on all major browsers. Please note that the contextual gadget does not have all the features of the regular version of Rapportive.

Does Rapportive work with Google Apps?

Yes! We fully support Google Apps Mail and hosted domains.

Are you sure it works with Google Apps? When I try to log in, I get an error saying "single sign-in feature is disabled for <mydomain.com>"!

This seems to happen for Google Apps Premier and Educational domains. (If your domain isn't Premier or Educational, and you still get this message, please let us know!) Unfortunately Google's error message and instructions in this situation are unhelpful and misleading. What you really want to do is to get your domain admin to enable Federated Login: we give instructions below.

From Google Apps, click "Manage this domain".
In the blue bar, click on "Advanced tools".
Under "Authentication", click "Federated Login using OpenID" (screenshot).
Make sure the checkbox labelled "Allow users to sign in to third party websites using OpenID" is checked (screenshot).
Click "Save changes".

Please note: this does not give Rapportive any special access, or compromise the security of your account. Federated Login is enabled by default for regular Google Apps domains, but for some reason Google turns it off for Premier accounts!

Removing Rapportive

How do I uninstall Rapportive?

First of all: which version of Rapportive are you using?

If Rapportive appears in a narrow column to the right of a conversation, you have the Rapportive extension installed.

To uninstall in Firefox, go to the Tools menu and select "Add-ons". Click on the Rapportive add-on and click the Uninstall button. Finally, you'll have to restart Firefox.

To uninstall in Chrome, click on the "spanner/wrench" icon next to the address bar, click "Tools", then "Extensions". Click on the Uninstall link for the Rapportive extension. Finally, refresh your Gmail tab (no need to restart Chrome).

To uninstall in Safari, open the Safari preferences, click "Extensions", and click the "Uninstall" button for the Rapportive extension. Finally, refresh your Gmail tab (no need to restart Safari).

To deactivate in Mailplane, in the preferences menu, click "Accounts", select your account, then go to "Advanced" and uncheck the Rapportive checkbox.

If you think you might try Rapportive again later, you can temporarily disable the add-on instead of removing it completely: just click "Disable" instead of "Uninstall" (in both Firefox and Chrome). Disabling the add-on has the same effect as uninstalling it — your Gmail will go back to normal and you won't see the Rapportive sidebar any more — but if you want to try Rapportive again, all you have to do is click Enable.
If Rapportive appears in a wide box below every message, you have the Rapportive contextual gadget installed.

You need to be an administrator of your Google Apps domain in order to remove Rapportive. Please contact the administrator in your organisation if you do not have an administrator account.

At the top of your Gmail page, click "Manage this domain". Log in if necessary. Rapportive should appear on the Google Apps dashboard. Click through to the service settings for Rapportive, and click the "Delete Rapportive" link at the bottom of the page. Google will ask you for confirmation.

Please note that it might take up to a few hours for Rapportive to disappear completely. That is a limitation of Google's systems, and unfortunately we can't do anything about it.

If you do decide to disable or uninstall Rapportive, we'd really appreciate you sending a quick email to supportive@rapportive.com and suggesting what we could have done better!

Accuracy & Completeness

My information missing / wrong / outdated. How do I fix this?

When you have Rapportive installed, you can edit the profile for the email address with which you are logged into Rapportive: just click "my profile" at the bottom of any sidebar. You can hover your mouse over any part of the profile to change it. Your changes will instantly be seen by anybody who views your profile on Rapportive.

If you use several different email addresses, Rapportive currently does not allow you to edit information for addresses other than the one you logged in with. (We're working on it.) If you need information for other email addresses changed, just send us an email to supportive@rapportive.com and we'll take care of it for you.

In future, we're planning to accept corrections to other people's information too. We're still figuring out the best way to do that.

My contacts are on social networks, but Rapportive can't find them. Why?

For many people we are able to find useful profiles, but for many other people, our search currently fails. If you get "thanks, we're searching" or "we couldn't find anything" errors, please be patient — we are solving a difficult technical challenge, and it will take us a while to make Rapportive perfect.

We are acutely aware of this problem and we are working hard to improve Rapportive. Thank you for bearing with us!

Privacy

Do you have a privacy policy?

Yes we do. You can read it here.

What if I don't want to give you my Gmail password?

We never see your password. We use Gmail's OpenID login system, which means only Google receives your password. All we get from Google is a token that proves you're really you, and a few details (like your name and preferred language).

Aren't you reading our emails?

The contents of your email never leaves your browser, and we never store your emails anywhere. We're finding peoples' email addresses in the browser, and sending those back to our server to look them up.

Bugs

It doesn't work right, and I have the Better Gmail extension installed.

You can make Better Gmail and Rapportive play nicely together. In Better Gmail's settings, untick the first line, which reads "Remove Ads. Fix Page width. Reposition print button". Now reload your Gmail tab, and all should be well.

When I click "Log in" in the sidebar, the screen goes dark, but nothing else happens.

This is a known problem with the TabRenamizer addon for Firefox. If you have this addon installed, please try disabling it. If you don't, but still have this problem, please let us know!

I logged in, but it keeps asking me to log in again.

Rapportive needs third party cookies enabled. Here's what the option looks like in Firefox on Mac:

I use the GTDInbox extension, and it stopped working after I installed Rapportive.

There's a known compatibility issue with older versions 3.0.17 of GTDInbox. Upgrading to version 3.0.20.2 (or newer) should fix it.

Help & FAQ