There is a very good chance that we do too! The best thing to do is to click the 'feedback' link at the bottom of the Rapportive sidebar, and then leave a note of your ideas where others can see and vote on them. We will focus on the features that our users want most.
Sure: just hover your mouse over another recipient's name, and we'll look them up.
You can currently add links from the following sites to your Rapportive profile (if your favourite site is missing, please let us know):
Rapportive works in Gmail and Google Apps Mail. You can install Rapportive if you use one of the following methods for accessing your Gmail:
Yes! We fully support Google Apps Mail and hosted domains.
This seems to happen for Google Apps Premier and Educational domains. (If your domain isn't Premier or Educational, and you still get this message, please let us know!) Unfortunately Google's error message and instructions in this situation are unhelpful and misleading. What you really want to do is to get your domain admin to enable Federated Login, we have some instructions.
First of all: which version of Rapportive are you using?
If Rapportive appears in a narrow column to the right of a conversation, you have the Rapportive extension installed.
To uninstall in Firefox, go to the Tools menu and select "Add-ons". Click on the Rapportive add-on and click the Uninstall button. Finally, you'll have to restart Firefox.
To uninstall in Chrome, click on the "spanner/wrench" icon next to the address bar, click "Tools", then "Extensions". (Screenshot) Click on the Uninstall link for the Rapportive extension. Finally, refresh your Gmail tab (no need to restart Chrome).
To uninstall in Safari, open the Safari preferences, click "Extensions", and click the "Uninstall" button for the Rapportive extension. Finally, refresh your Gmail tab (no need to restart Safari).
To deactivate in Mailplane, in the preferences menu, click "Accounts", select your account, then go to "Advanced" and uncheck the Rapportive checkbox.
If you think you might try Rapportive again later, you can temporarily disable the add-on instead of removing it completely: just click "Disable" instead of "Uninstall" (in both Firefox and Chrome). Disabling the add-on has the same effect as uninstalling it — your Gmail will go back to normal and you won't see the Rapportive sidebar any more — but if you want to try Rapportive again, all you have to do is click Enable.
If Rapportive appears in a wide box below every message, you have the Rapportive contextual gadget installed.
You need to be an administrator of your Google Apps domain in order to remove Rapportive. Please contact the administrator in your organisation if you do not have an administrator account.
At the top of your Gmail page, click "Manage this domain". Log in if necessary. Rapportive should appear on the Google Apps dashboard. Click through to the service settings for Rapportive, and click the "Delete Rapportive" link at the bottom of the page. Google will ask you for confirmation.
Please note that it might take up to a few hours for Rapportive to disappear completely. That is a limitation of Google's systems, and unfortunately we can't do anything about it.
If you do decide to disable or uninstall Rapportive, we'd really appreciate you sending a quick email to supportive@
When you have Rapportive installed, you can edit the profile for the email address with which you are logged into Rapportive: just click "my profile" at the bottom of any sidebar. You can hover your mouse over any part of the profile to change it. Your changes will instantly be seen by anybody who views your profile on Rapportive.
If you use several different email addresses, hover over the Rapportive menu found at the top of
Gmail and select "Claim your email addresses". After checking the email address is valid,
Rapportive will ask you if you wish to combine the profiles for both email addresses, or edit them
separately. If you have any special requirements, please email supportive@
In future, we're planning to accept corrections to other people's information too. We're still figuring out the best way to do that.
For many people we are able to find useful profiles, but for many other people, our search currently fails. If you get "thanks, we're searching" or "we couldn't find anything" errors, please be patient — we are solving a difficult technical challenge, and it will take us a while to make Rapportive perfect.
We are acutely aware of this problem and we are working hard to improve Rapportive. Thank you for bearing with us!
Yes we do. You can read it here.
We never see your password. We use Gmail's OpenID login system, which means only Google receives your password. All we get from Google is a token that proves you're really you, and a few details (like your name and preferred language).
The contents of your email never leaves your browser, and we never store your emails anywhere. We're finding peoples' email addresses in the browser, and sending those back to our server to look them up.
You can make Better Gmail and Rapportive play nicely together. In Better Gmail's settings, untick the first line, which reads "Remove Ads. Fix Page width. Reposition print button". Now reload your Gmail tab, and all should be well.
This is a known problem with the TabRenamizer addon for Firefox. If you have this addon installed, please try disabling it. If you don't, but still have this problem, please let us know!
Rapportive needs third party cookies enabled. Here's what the option looks like in Firefox on Mac:
There's a known compatibility issue with older versions 3.0.17 of GTDInbox. Upgrading to version 22.214.171.124 (or newer) should fix it.